Replace fragmented spreadsheets and paper files with a structured digital onboarding workflow. Loansoft can help your team capture customer information, collect supporting documents and track onboarding progress before a borrower is approved for credit.

• Individual borrower registration.
• Group, business and organization customer profiles.
• Customer contact and address details.
• Identification and KYC information.
• Employment, business and source-of-income details.
• Next-of-kin, family or referee information where required.
• Customer consent and communication preferences.
• Onboarding status and review history.

A customer profile can connect identity information with applications, approved loans, repayment history, arrears, guarantors, collateral, notes and documents.

• Personal and business details.
• Loan applications and approval history.
• Active, completed and overdue loans.
• Repayment and transaction history.
• Guarantors, groups and related parties.
• Collateral and supporting documents.
• Customer communications and staff notes.
• Risk flags and KYC review status.

Support a repeatable Know Your Customer process by capturing required identity information, checking documents and recording verification outcomes. The exact KYC fields and checks should be configured according to your institution type, products, service providers and applicable  regulatory requirements.

• Identity document capture and record management.
• Document upload and expiry-date tracking.
• Customer verification status.
• Source-of-income and purpose-of-loan information.
• Risk classification and review dates.
• Enhanced due diligence notes for higher-risk customers.
• Approval or escalation of incomplete profiles.
• KYC audit history and staff actions.

Lenders serve different types of customers. Loansoft can be structured to capture the information needed for individuals, groups, SACCO members, companies, partnerships, SMEs and other borrower categories.

• Individual borrowers and members.
• Chamas and group borrowers.
• Companies and SMEs.
• Directors, partners and beneficial owners where applicable.
• Guarantors and referees.
• Employers and payroll-linked borrowers.
• Agents or representatives acting on behalf of customers

Keep important customer records attached to the relevant profile instead of storing them across email, paper files and separate folders. Track whether documents are pending, submitted, verified, rejected or expired.

• National identity or passport records.
• Business registration and ownership documents.
• Tax information where applicable.
• Proof of address.
• Payslips, bank statements or income evidence.
• Group or guarantor documentation.
• Collateral and asset documents.
• Signed agreements and consent records.

KYC information becomes more valuable when it is connected to loan origination, credit scoring, loan management and collections. Authorized users can use the customer profile to support application review, credit decisions, disbursements, repayments and follow-up.

• Pre-fill loan applications from customer profiles.
• Prevent or flag incomplete onboarding before disbursement.
• Use verified information during credit assessment.
• View loans and repayments from one customer record.
• Support borrower communication and collections follow-up.
• Maintain a traceable history of customer and loan activity.